Refund Policy

Last updated: June 11, 2026

This Refund Policy applies to all credit packs purchased through the Deliberate Play platform (app.deliberate-play.com), operated by ProductMicrobe BV, Adolf Baeyensstraat 109, 9040 Sint-Amandsberg, Belgium (VAT BE0729995472).

Purchases are processed by Paddle.com Market Ltd as our Merchant of Record. Refunds are issued through Paddle to your original payment method.

Statutory Rights (EU / Belgium)

If you are a consumer in the European Union, you have a statutory 14-day right of withdrawal from digital-content purchases. Where you give express consent and acknowledge the loss of the right of withdrawal before a credit is first used, this statutory right lapses upon first use in accordance with applicable EU consumer law (Directive 2011/83/EU, implemented in Belgian law).

The money-back guarantee below is offered in addition to — and does not replace or limit — any mandatory statutory rights you may have.

Our Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase.

Condition: We refund only unused credits. No refund is issued once any credit in a purchased pack has been used.

How to Request a Refund

Send an email to info@productmicrobe.com within 30 days of purchase and include:

• Your Order Number (found in your Paddle receipt email).
• Your reason for requesting a refund.

We will confirm receipt and process eligible refunds within 3 business days (maximum 14 days from the date we receive your request). Funds are returned to the original payment method used at checkout.

Questions

For any questions about returns or refunds, contact us at info@productmicrobe.com or +32 486 965 980.